The latest text and audio-based conversational AI systems have advanced, human-like capabilities that allow decoding voice inputs in diverse environments, voice patterns, background noises and contexts, which the traditional transcription services didn't.
Our AI-based voice solutions are precise, context-dependent, and can tackle the most diverse and ambitious audio speech recognition use-cases. They have a whole new category of engagement to empower leading brands, without involving a human in the conversation. Just what you need to serve your customers and stakeholders. Measure your consumer engagement down to the minute a consumer makes a purchase from your brand.
The set of technologies behind our automated AI-based voice solutions, that offer human-like interactions, includes Automatic Speech Recognition (ASR), Natural Language Processing (NLP), Advanced Dialog Management, smart analytics, image and voice recognition, multilingual, semantic and sentiment analysis, and Machine Learning (ML), among others.
Conversational design, a discipline dedicated to designing flows that sound natural, is a key part of our AI-based voice recognition solutions.
The end result is a viable voice recognition system, indistinguishable from what could have been delivered by a human.
Conversational AI at its highest quality. More sophisticated than hard-coded or text-only chatbots. Programmed with varying levels of complexity for dramatically different end products.
Our AI voice suite empowers brands to use intelligent, human-like voice assistants on their websites and applications through highly-personalized voice conversations.
Implement AI-based voice solutions for:
AI-based voice assistants can handle simple requests independently without human intervention, thereby reducing the burden of customer service representatives, lowering overall resolution times, and improving employee productivity and experience.
Conversational AI services can handle customer requests at a higher volume than humans and provide faster and more accurate information, significantly lowering the operating cost.
Personify your brand and meet your customers on their preferred channel in a truly interactive manner by moving beyond static brand ads.
Gauge the quality of your customer’s experience quickly and easily by conducting brief tNPS surveys at the end of a chat
Established personalized customer characteristics like location, preferences, and account history can help the conversational AI system to create a highly personalized chat experience for every customer.
Improve your customer experience by interacting with your customers in a convenient way and place, like in mobile chat, without needing them to wait in long phone queues.
We start by identifying the issues our AI voice assistant will handle, some of which fall under the categories of targeted persona, questions, requests, and other communications. We then come up with "intents" for each identified issue. Next, we create a dialog tree for each issue, with a branch for each scenario, to route a specific category of customers through a branch.
Our AI-based voice solutions integrate seamlessly with back-end systems, such as the CMS, that may be involved in resolving customer issues.
Our Conversational AI experts identify how handling of different intents and conversations can be improved as more users interact with the voice assistant.
We look at KPIs like engagement rates, escalations, and abandons to monitor the performance of the VA and identify opportunities for improvement.
We don’t add conversational AI without first understanding our goals behind using the technology. We carefully choose the use cases and plan the implementations for our AI-based voice solutions.
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